Syncly

Syncly is an AI-native customer-intelligence suite designed for fast-growing brands. The platform’s core promise is to “unlock hidden insights from customer feedback” by centralizing every Voice-of-Customer (VoC) channel into one clear view with a single click. Once data is unified, Syncly automatically organizes it through AI-powered auto-tagging that classifies feedback into granular, conversation-driving topics. Users can then discover answers by asking natural-language questions—ChatGPT-style—and receive responses backed by real customer quotes and verifiable data. Finally, Syncly prompts teams to act: real-time alerts surface emerging issues, while live reports share findings across the organization so stakeholders can take proactive, data-driven steps.

Beyond traditional text feedback, Syncly Social adds “video social listening AI for the video era.” It scans ten-plus social platforms to help brands discover authentic creators already talking about their products, decode rivals’ video strategies through competitive analysis, and measure brand-perception gaps between corporate intention and actual customer sentiment. Case studies featured on the site cite a 90 % faster setup for LG, processing 970 k+ mentions in days rather than months, and testimonials from customer-experience leaders emphasize how Syncly turns previously inaccessible or fragmented feedback into usable, actionable insights.