Twig

Twig is an AI-powered “answer engine” built for busy customer-facing teams who need to locate precise information buried in mountains of documentation. Instead of hunting through Confluence pages, PDFs, tickets, or Slack threads, users simply ask Twig a question in natural language and receive an instant, citation-backed answer. The product positions itself as the fastest way to turn an organization’s collective knowledge into on-demand replies for support agents, success managers, presales engineers, and even customers themselves.

Core capabilities revolve around three pillars: connect, understand, and answer. First, Twig connects to more than twenty common workplace sources—Confluence, Google Drive, SharePoint, Zendesk, Salesforce, GitHub, Slack, and many others—through one-click, read-only OAuth integrations. After authorization, the platform performs a secure, token-based sync that respects existing folder- and page-level permissions, so no data is over-exposed. Second, Twig understands the material by running a retrieval-augmented generation pipeline: every synced document is chunked, vectorized, and stored in an encrypted index that the company claims is SOC-2-ready. When a query arrives, Twig performs semantic search across all vectors, re-ranks the top fragments for relevance, and then prompts a large language model to synthesize a concise answer while anchoring each sentence to the exact source paragraph. Finally, the answer is delivered inside the tools teams already use—Chrome sidebar, Slack slash-command, or an embedded widget—complete with clickable citations, confidence scores, and a “copy markdown” button so replies can be pasted straight into tickets.

Differentiating features highlighted on the homepage include: (1) Source transparency—every generated sentence is foot-noted, letting agents verify facts in seconds; (2) Access-control inheritance—permissions set in Confluence or Drive are mirrored automatically, eliminating duplicate admin work; (3) Continuous updates—Twig re-indexes documents every few minutes, so newly published policies or bug fixes surface immediately; (4) Usage analytics—team leads see which questions are asked most often, which sources are trusted, and where knowledge gaps exist; (5) Enterprise-grade security—data is encrypted in transit and at rest, the vendor is SOC 2 Type II audited, and no customer content is used to train external models. A self-serve sandbox is available for free, while paid tiers add SSO, on-prem deployment, and custom connectors.