Eclipse AI

Customer feedback is the highest-signal, lowest-cost data asset a business owns—yet it is the most under-utilized. Eclipse AI turns that asset into a strategic weapon: unified, analyzed, and action-ready in minutes.

Traffic (130+ Franchise Network)

Chief Marketing Officer Gareth unified review data scattered across Google, Facebook, and in-store QR surveys. Within six months:

• 20 hours/week saved on manual tagging
• Net Promoter Score up 14 points
• Franchisee compliance on response time improved from 46 % to 93 %

Loyalty Zone (Retail Chain)

Caitlin’s team used Eclipse AI to correlate loyalty-card spend with sentiment themes. Identifying “checkout wait time” as the #1 churn driver led to a mobile POS rollout that cut churn 45 % year-over-year.

Heidelberg Materials (Manufacturing)

Emran’s quality team linked negative feedback about “cement setting time” to a specific production batch. The early warning prevented a $2.3 M recall and strengthened retailer tr