Glade AI

Founded in 2021 by former Amazon Applied Scientist Peter Moran and ex-Microsoft product leader Sarah Liu, Glade AI has already been adopted by more than 400 small-to-mid-size law firms across North America.

AI Client-Facing Chatbot (“Intake Concierge”)

The chatbot can be embedded as a JavaScript snippet on a firm’s website or deployed inside Facebook Messenger and WhatsApp. Natural language understanding covers 17 languages and 42 U.S. state-specific statute references.

Dynamic Questionnaires & Smart Follow-Ups

Instead of static PDFs, Glade generates conditional questionnaires that adapt based on previous answers.

AI Document Summarization & Chronology Builder

Uploaded PDFs, medical records, and WhatsApp screenshots are chunked and summarized using a two-pass approach: first, a layout-aware vision model (AWS Textract) extracts text and tables; second, an LLM writes a 250-word executive summary and a timeline of key events.

Integrated Payment & Trust Accounting

Glade natively connects to LawPay and Clio Payments. When a client signs an engagement letter, the system can automatically request an initial retainer via secure checkout.

Predictive Analytics Dashboard

Leveraging historical outcome data from anonymized cases, Glade surfaces expected timelines, approval probabilities, and settlement ranges.