Crisp

Crisp AI unifies chat, email, WhatsApp and Messenger into one AI-powered inbox that auto-resolves 50 % of inquiries, slashes cost per contact and boosts CSAT overnight. No-code agents, built-in CRM and flat pricing make enterprise-grade support finally affordable.

AI Agents & Workflows

Crisp’s no-code agent builder lets support managers design AI workflows in minutes. Drag-and-drop nodes define triggers (keywords, intents, time of day), conditions (VIP customer, order value), and actions (send article, create ticket, escalate to human). Conditional branching supports complex logic such as multilingual routing or order-status lookups via REST API. An internal “copilot” mode drafts suggested replies for agents before the customer ever sees them, cutting average handle time by 30 %.

Omnichannel Inbox

All messages—whether from the website widget, WhatsApp, Messenger, email, or Instagram—land in a single, color-coded thread timeline. Collision detection prevents duplicate responses, and workload balancing distributes chats based on agent capacity and skill tags. Advanced filters let managers create custom views like “high-priority refunds” or “French-language pre-sales.”

Knowledge Base & Self-Service

The built-in WYSIWYG editor supports rich media, code blocks, and dynamic variables such as {user.first_name}. Articles are automatically optimized for SEO with schema markup and multilingual hreflang tags. AI continuously suggests new topics based on unanswered queries, ensuring the knowledge base evolves with customer demand.