BrandBastion

BrandBastion is a 10-year-honed AI platform that shields your social channels 24/7, turning every comment into measurable ROI. Trusted by Netflix and TechCrunch, its real-time moderation, brand-trained sentiment engine, and human-crafted replies slash toxicity, boost positive sentiment up to 116 %, and lift ROAS by 48 % while saving 450 staff hours monthly.

Social Media Moderation

Automated removal of spam, hate speech, phishing links, and competitor attacks keeps your comment section safe and algorithm-friendly. Granular policies allow you to allow playful roasts while banning body-shaming.

Community Management

A global team of native-speaking engagement managers—available 24/7—crafts on-brand replies that convert. Average first-response time is under 15 minutes, and every reply is routed through a second human quality-check to ensure tone accuracy.

Advanced Sentiment Analysis

Beyond positive/negative/neutral, the system tags 22 emotional states—e.g., excitement, disappointment, surprise—to guide creative iteration. A DTC electronics brand discovered that “disappointment” spikes correlated with the absence of unboxing videos; adding them cut CPMs by 19 %.

Crisis Monitoring & Alerts

Proprietary anomaly detection models monitor velocity and sentiment drift. A spike of 50+ negative mentions within 10 minutes triggers Slack, email, and SMS alerts with recommended talking points.