Octocom

Octocom is a GPT-powered e-commerce customer-support platform built for online retailers who use Shopify, WooCommerce or Magento. It centralises chat, email, Instagram, Facebook Messenger and WhatsApp into one dashboard and lets a merchant launch an AI agent in minutes without coding. The agent is pre-trained on millions of retail conversations, understands 50+ languages and can access real-time product, order and customer data through one-click integrations. Merchants keep full control: they set the tone-of-voice, insert brand-specific policies and can hand over any conversation to a human teammate with one click. The company advertises a 3-minute set-up, a 14-day free trial and claims that stores normally automate 70-90 % of incoming queries within the first month.

Key features
1. E-commerce brain – the model already knows returns, sizing, shipping, promotions, warranties, parcel tracking and upsell scripts, so it answers accurately from day one.
2. Live data access – the AI can pull order status, inventory levels and customer history in real time and even process refunds or edits through the chat window.
3. Multilingual & omnichannel – shoppers can write in any language and receive instant replies on the store widget, email, Messenger, Instagram DM or WhatsApp while the agent maintains context across channels.
4. Human-in-the-loop – agents can be paused, assigned or invited into the thread at any moment; tickets are organised with tags, priorities and internal notes.
5. Sales optimisation – the bot recommends complementary products, applies coupon codes and recovers abandoned carts, increasing average order value.
6. Analytics dashboard – merchants see resolution rate, response time, revenue recovered, CSAT and top topics, and can export logs or connect to Google Analytics.
7. Security & compliance – GDPR, CCPA and SOC-2 compliant, with single sign-on, role-based permissions and automatic PII redaction in logs.
8. Pricing scalability – four plans from “Starter” to “Enterprise” are based on monthly ticket volume; unlimited agents and seats are included, and the Enterprise tier adds custom model fine-tuning, white-label options and a dedicated success manager.