Osher Digital

Osher Digital, an Australian-headquartered consultancy, positions itself as the antidote to this paradox. Rather than selling another off-the-shelf platform, Osher embeds senior automation architects inside client organisations to design, integrate, and maintain bespoke workflows that span CRM, ERP, marketing automation, finance systems, and more. The promise is bold but measurable: a 30 % lift in overall productivity, 90 % reduction in manual tasks, and 98 % client satisfaction within six months of go-live.

1. Lead-to-Revenue Automation

Osher stitches together LinkedIn Lead Gen Forms, HubSpot, Salesforce, and customer success platforms like Gainsight. A typical flow:

1. Form-fill triggers a deduplication check against Clearbit enrichment.
2. Qualified leads auto-create opportunities in Salesforce, assign owners via round-robin, and schedule intro calls through Calendly.
3. Follow-up sequences in Outreach.io pause automatically when a demo is booked, resuming after a no-show.

Result: Monarch Medical Technologies reduced lead leakage by 42 % and shortened sales cycle time from 31 to 18 days.

2. Finance & Procurement Workflows

Using a combination of OCR (Veryfi API) and RPA bots, Osher digitises invoices, matches them against PO data in NetSuite, and triggers three-way-match exceptions to approvers in Slack. Lawrence Mitchell, Consulting Arborist at LSM Tree Advice, reported an 80 % drop in copy-paste tasks and reclaimed six hours per week previously spent reconciling receipts.

3. Customer Support & Ticket Deflection

Osher integrates Intercom with OpenAI GPT-4 to create a contextual chatbot that resolves tier-1 queries by pulling answers from Confluence. Unresolved issues escalate with full conversation context to Zendesk, where sentiment analysis prioritises urgent tickets. Av