Siit

Siit is a modern ITSM platform designed to transform service management through seamless integration with Slack and Microsoft Teams. It leverages AI agents to handle low-level requests via conversational interfaces, ensuring quick and efficient resolution. With zero-touch automation, Siit automates routine tasks, freeing up IT teams to focus on more complex issues. Its built-in permissions system ensures secure collaboration across departments by limiting access to sensitive information. Key features include a centralized request dashboard, a built-in CMDB, a structured service catalog, and out-of-the-box integrations with essential tools. Siit’s user-friendly approach and scalable architecture make it an ideal solution for both IT and non-IT teams, helping organizations meet SLAs, improve efficiency, and reduce administrative burdens.

• Slack & Teams Native Integration: Siit allows users to manage service requests directly within Slack or Teams, eliminating the need for separate portals and reducing the time spent switching between applications.
• AI-Driven Service Requests: The platform’s AI agents handle low-level requests through natural, conversational language. If a request requires human intervention, it is automatically routed to the appropriate person, ensuring quick resolution.
• Service Request Automations: Siit automates service requests with zero-touch workflows, connecting to directories and executing actions based on triggers. This feature helps track hardware requests, application access, and other routine tasks without manual effort.
• Department-Level Permissions: Siit’s built-in permissions system ensures secure collaboration across departments by limiting access to sensitive information based on departmental needs.
• Centralized Request Dashboard: Users can view and manage all service requests in one centralized dashboard, providing full context from HRIS and other systems.
• Built-in CMDB: Siit includes a built-in configuration management database (CMDB) that allows organizations to track and manage hardware and software assets from a single database.
• Service Catalog: The platform offers a structured service catalog where employees can choose the type of service they need and define their requests, making it easier for IT teams to process.