{"id":10195,"date":"2025-08-04T07:18:02","date_gmt":"2025-08-04T07:18:02","guid":{"rendered":"https:\/\/www.cogainav.com\/?post_type=listivo_listing&#038;p=10195"},"modified":"2025-08-04T07:18:02","modified_gmt":"2025-08-04T07:18:02","slug":"kodif-ai","status":"publish","type":"listivo_listing","link":"https:\/\/www.cogainav.com\/es\/listado\/kodif-ai\/","title":{"rendered":"Kodif AI"},"content":{"rendered":"Kodif\u2019s differentiation begins with a hybrid reasoning layer that combines retrieval-augmented generation (RAG) with deterministic rule-based logic. Instead of relying solely on large language model (LLM) stochasticity, the platform pre-compiles a customer-specific knowledge graph from CRM data, past tickets, product catalogs, order tables, and policy manuals. At runtime, the orchestration engine decides\u2014in milliseconds\u2014whether a query is better served by a strict policy rule (e.g., refund eligibility window) or by generative text that references the knowledge graph.\r\n\r\n \r\n\r\nTo mitigate hallucination and ensure PCI\/PII compliance, Kodif deploys a two-tier guardrail stack:\r\n\r\n \r\n<ul class=\"wp-block-list\">\r\n \t<li>Policy Layer: Custom DSL (Domain-Specific Language) codifies business rules in plain English, then compiles into executable bytecode. A violation here triggers an immediate agent hand-off.<\/li>\r\n \r\n \t<li>Safety Layer: A lightweight fine-tuned DistilBERT classifier flags toxic language, payment card numbers, or attempts at prompt injection before the LLM ever receives the prompt.<\/li>\r\n<\/ul>\r\n \r\n\r\nAll conversations are vectorized in real time using an in-house embedding model optimized for support lexicons (cosine similarity threshold 0.83), enabling semantic search across 10 million historical tickets in &lt;120 ms latency.","protected":false},"author":1,"template":"","listivo_14":[434],"listivo_8605":"","listivo_8606":[""],"class_list":["post-10195","listivo_listing","type-listivo_listing","status-publish","hentry","listivo_14-ai-other-tools","listivo_8605-freemium","listivo_8606-web"],"listivo_145":["https:\/\/www.cogainav.com\/wp-content\/uploads\/2025\/08\/Kodif-AI-Customer-Service-Support-Automation-Platform-.webp"],"listivo_8661":"https:\/\/kodif.ai\/","_links":{"self":[{"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listings\/10195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listings"}],"about":[{"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/types\/listivo_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listings\/10195\/revisions"}],"predecessor-version":[{"id":10197,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listings\/10195\/revisions\/10197"}],"wp:attachment":[{"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/media?parent=10195"}],"wp:term":[{"taxonomy":"listivo_14","embeddable":true,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listivo_14?post=10195"},{"taxonomy":"listivo_8605","embeddable":true,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listivo_8605?post=10195"},{"taxonomy":"listivo_8606","embeddable":true,"href":"https:\/\/www.cogainav.com\/es\/wp-json\/wp\/v2\/listivo_8606?post=10195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}