eesel

eesel offers a comprehensive suite of features tailored to meet the diverse needs of modern customer service teams. Here are some of the key functionalities that set eesel apart:

AI Agent

eesel’s AI agent is designed to handle support tasks like a human, providing seamless and efficient customer interactions. It can automatically learn from past support tickets and documentation, ensuring that it responds in a manner consistent with the company’s tone and style. The AI agent can be customized to perform various actions, such as escalating issues to human agents when necessary, and can be tested in a sandbox environment to ensure optimal performance before full deployment.

AI Copilot

The AI copilot feature serves as a powerful assistant for human agents, providing draft replies that can be quickly reviewed and sent. This not only speeds up response times but also ensures consistency in communication. The AI copilot is particularly useful for onboarding new agents, as it can answer questions and provide guidance, helping them become proficient more quickly.

AI Triage

eesel’s AI triage capability allows it to automatically tag, route, edit, and close tickets based on predefined criteria. This feature helps keep the helpdesk backlog organized and reduces manual workload for support teams. The AI can detect and close spam or “thank you” tickets, further streamlining the process.

AI Internal Chat

For internal communication, eesel offers an AI teammate that can access and process internal documentation, such as Confluence and Google Docs. This feature allows employees to quickly find answers and information within familiar platforms like Slack and Microsoft Teams, enhancing productivity and collaboration.

AI Chat Bubble

eesel’s AI chat bubble can be embedded on websites or apps, providing 24/7 customer support or sales assistance. The chatbot can be customized to align with the company’s brand and can be trained on various sources of information, such as website content, PDFs, and product catalogs.