Gong

Gong is a Revenue Intelligence platform that captures and analyzes every customer interaction—calls, meetings, emails, and more—then uses AI to turn that data into actionable insights for sales teams. By automatically recording and transcribing conversations across phone, web-conference, and email, Gong gives organizations a single, searchable source of truth for every deal. The platform’s AI engine identifies what top performers do differently, surfaces at-risk deals, and prescribes the next best actions so managers can coach reps with precision and reps can close more revenue.

Key features include:
1. Automatic Capture & Transcription – Gong natively records and accurately transcribes all customer touch-points without manual note-taking, preserving exact language and sentiment.
2. Deal Intelligence – AI scores every opportunity on momentum, risk, and likelihood to close, flagging stalled deals and suggesting specific steps to advance them.
3. Coaching & Best-Practice Library – Managers can review call snippets, comment inline, and share playlist-style compilations of winning behaviors, shrinking ramp-up time for new hires.
4. Strategic Insights & Market Intelligence – Aggregated analytics reveal emerging competitor mentions, pricing objections, and feature requests, feeding product and marketing teams real-world voice-of-customer data.
5. Native Integrations – Out-of-the-box connectors sync data bidirectionally with CRM systems like Salesforce and Microsoft Dynamics, plus conferencing, telephony, and email providers, ensuring records stay current without extra data entry.
6. Enterprise-Grade Security – Role-based access, redaction of sensitive data, and global data-residency options meet SOC 2, GDPR, and HIPAA requirements.

Overall, Gong positions itself as the “truth engine” for revenue organizations: it turns unstructured conversations into structured, AI-powered guidance that helps leaders forecast accurately, managers coach effectively, and sellers win more deals.