VOC AI

1. Review & Rating Intelligence

• Competitive Gap Radar: Benchmark your SKU vs. top 10 competitors on any attribute (e.g., “lumbar support”).
• Auto-Review Replies: AI drafts on-brand responses that address the root cause and improve SEO ranking.
• Fake Review Shield: ML model flags suspicious patterns and triggers Amazon/Walmart takedown workflows.

2. Solvea AI Agent Toolkit

• Conversational Product Finder: Recommends items using natural language (“I need a pink gaming chair under $200 with footrest”).
• Smart Coupons & Bundles: Offers dynamic discounts that protect margin while maximizing AOV.
• Returns & Refunds Bot: Initiates RMA labels, schedules pickups and triggers restock alerts.
• Upsell & Cross-sell Engine: Suggests extended warranties, matching desks or streaming gear based on persona and cart contents.

3. Centralized CX Command Center

• Kanban-style Issue Board: Auto-creates cards for “defective caster wheels” and assigns them to suppliers with SLA timers.
• Root-Cause Heatmaps: Visualize which suppliers, couriers or design choices drive negative sentiment.
• Voice & Chat Transcription: Real-time speech-to-text for phone support with keyword alerts (“lawsuit,” “fire hazard”).