Voiceflow is the collaborative platform product teams use to design, test, and launch AI agents for customer support. Started as a conversation-design tool for Alexa & Google, it now lets any company build reliable chat- and voice-based agents without code.
Key features extracted from the site
• Visual no-code flow builder – drag-and-drop blocks, knowledge-base ingestion, conditions & variables; instant preview on web-chat or telephony.
• Collaborative workspace – real-time multiplayer canvas, component libraries, version control, comments & role-based permissions so PMs, writers, and devs work together.
• Knowledge AI – upload PDFs, web pages, or connect to Zendesk, SharePoint, etc.; the agent answers from that content and cites sources, reducing hallucinations.
• Enterprise-grade security & scalability – SOC-2, GDPR, HIPAA, on-prem option, 99.9 % uptime SLA, and usage analytics.
• One-click deployment – embed on web, add to WhatsApp, Facebook, Instagram, telephony, or any custom endpoint via REST & gRPC APIs; staging → live promotion with rollback.
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