At its core, echowin is a cloud-native SaaS that converts plain-English instructions into fully functioning voice agents capable of handling inbound and outbound calls, web chat, WhatsApp, and Discord. The onboarding flow is intentionally simple:
- Describe the agent’s role in natural language (“You are a bilingual appointment scheduler for a dental clinic in Miami…”).
- Toggle the tools it may use—calendar APIs, CRM write-backs, SMS confirmations, live transfers, etc.
- Point the knowledge importer at a website, PDF, Google Drive folder, or FAQ page; the system auto-indexes and vectorizes the content.
- Click “Deploy” and receive a phone number, webchat snippet, or Discord bot invite instantly.
Behind that simplicity sits enterprise-grade infrastructure: sub-500 ms response latency, carrier-grade telephony (HD voice, SIP trunking, globa