ServiceAide

ServiceAide fuses neuro-symbolic AI with enterprise ITSM to slash ticket volume, cut MTTR by 47 % and reclaim millions in idle assets. Its no-code Luma virtual agents deploy in hours, predict incident priority with 92 % precision and integrate natively with ServiceNow, SAP and Teams. Proven across healthcare, higher ed and finance, the platform delivers 330 % ROI in six months while keeping data SOC 2 and GDPR compliant.

Luma AI: The Brain Behind Self-Service

• Virtual Agents: Deploy in web chat, Microsoft Teams, Slack, or email within hours via no-code dialog builder.
• Agent Copilot: Suggests next-best actions inside ChangeGear or third-party ITSM consoles, reducing training time for new agents by 38 % .
• Dynamic Knowledge: AI continuously ingests Confluence, SharePoint, and PDF manuals, auto-generating FAQ snippets that stay current without manual curation.

ChangeGear ITSM: Process Automation at Scale

• Change Management: Risk-based approval workflows use predictive scoring to fast-track low-risk changes and escalate high-impact ones, shrinking CAB meetings by 60 %.
• Asset Lifecycle: Barcode/QR scanning plus AI depreciation forecasting helps organizations reclaim $1.2 M in underutilized assets on average .
• Service Catalog: Drag-and-drop form designer publishes new offerings in minutes; AI auto-suggests entitlements based on user role and historical requests.