Thena

According to the homepage of Thena, it is a B2B customer engagement platform that turns Slack into a scalable support, sales, and success channel. Key features include:
1) AI-powered conversation routing and tagging that automatically detects requests in Slack and assigns them to the right team;
2) A shared Slack-to-email bridge that lets customers stay in their preferred channel while agents work inside familiar tools;
3) Real-time analytics on response time, resolution time, and customer health directly inside Slack;
4) Native integrations with Salesforce, HubSpot, Jira, Zendesk, and Intercom to keep data synchronized without extra tabs;
5) One-click escalation paths that convert any Slack message into a tracked ticket, complete with SLA timers and CSAT surveys.