My AskAI

My AskAI is the AI agent slashing customer support costs by up to 75%. In minutes, connect your knowledge base, Shopify store, or Zendesk to let multilingual, brand-matched answers fly. Real-time order data, instant refunds, and seamless human handoffs keep CSAT soaring while agents focus on high-value conversations. Zero code, 95+ languages, proven by $60 million brands—start free today.

Instant Resolution from Existing Content

Upload a 1,000-page PDF manual or point to a public URL—My AskAI will parse tables, images, and video transcripts, then generate answers that cite paragraph-level sources. Support managers at SaaS unicorn Customer.io reduced first-response time from 38 minutes to under 6 minutes after connecting their HelpScout knowledge base.

Seamless Human Handoff

The AI continuously scores its own confidence. If confidence drops below a customizable threshold (default 85 %), the conversation is escalated to a human agent inside the same thread. All context, suggested replies, and sentiment analysis are handed over so the customer never repeats themselves. Zeffy, a Canadian fundraising platform, saw agent handle time fall by 22 % because agents arrived pre-briefed.

Proactive Gap Detection and Content Suggestions

Every unresolved question is auto-tagged and surfaced in a weekly “Knowledge Gap” report. The report shows exactly which articles to create or update, predicts ticket volume reduction, and even drafts a first version of the missing article. Zinc Work used this feature to cut repeat “How do I reset my 2FA?” queries by 46 % within two weeks.