Freshworks

For midsize enterprises seeking rapid time-to-value, transparent pricing, and genuinely agentic AI, Freshworks offers one of the most balanced risk-reward propositions on the market in 2025. While global Fortune 50 firms with highly bespoke ITOM needs may still lean toward ServiceNow, the majority of organizations under 10 000 employees will find that Freshservice and Freshdesk deliver 80 % of the capability at 30 % of the cost and implementation time. Backed by a growing patent portfolio, marquee customer wins, and a relentless focus on “uncomplicating” the user experience, Freshworks is poised to become the default growth-stage alternative to legacy service platforms.