Tiledesk

Tiledesk is an open-source conversational platform that unifies human, rule-based, and AI-driven support into one inbox. The website positions it as the “only 100% open-source” solution for building advanced customer-service experiences across web, mobile, and social channels. Users can launch a full-featured chat widget in minutes by copying a short JavaScript snippet, then manage every conversation—human or bot—inside a shared, multi-agent workspace.

The front page highlights three headline benefits: (1) instant set-up with no coding required, (2) the freedom to self-host or stay on the secure EU cloud, and (3) the ability to combine live agents, visual flow builders, and generative AI in a single thread. A prominent call-to-action invites visitors to start free on the cloud or download the code from GitHub, underlining the vendor’s commitment to transparency and community contribution.

Core features extracted directly from the copy include:
– Open-source licence—full code available on GitHub for unlimited customisation
– Visual Design Studio—drag-and-drop builder to create conditional flows, forms, and automations without developers
– Native AI—one-click integration of large-language-model agents that can be trained on private knowledge bases and triggered inside any flow
– Omnichannel inbox—central place for web chat, WhatsApp, Facebook Messenger, Telegram, email, and more, with real-time collaboration tools such @mentions and private notes
– Mobile apps for iOS & Android so agents can answer tickets on the go
– Role-based permissions and departments to organise large support teams
– Analytics dashboard showing conversation volume, resolution time, CSAT, and bot containment rate
– EU-hosted GDPR-compliant cloud or on-premise Docker deployment for data-sensitive organisations
– Extensible architecture with webhooks, REST & GraphQL APIs, and pre-built Rasa/Dialogflow connectors
– Community forum, documentation, and enterprise-grade SLA options

The page repeatedly emphasises speed of deployment (“up and running in 5 minutes”), cost control through open source, and future-proof flexibility thanks to a modular, API-first design.