Salesforce

Salesforce’s AI-powered Customer 360 unites sales, service, marketing, and commerce on one trusted cloud, now optimized for the Middle East. With Agentforce, enterprises deploy autonomous digital agents that speak Arabic, English, and French, cutting onboarding time by 40% and boosting upsell conversions by 33%. Start free for 30 days.

Low-Code Customization with Flow and OmniStudio

Salesforce Flow empowers non-developers to build complex automations—think approval chains for Sharia boards or KYC refreshes for digital banks—by dragging components onto a canvas. OmniStudio, acquired from Vlocity, extends this philosophy to industry-specific journeys such as telco SIM activations or insurance claims.

Pre-Built Industry Solutions

The Middle East edition ships with pre-configured templates for:

• Government Experience Cloud: Citizen portals that unify visa, licensing, and utility services.
• Islamic Banking Cloud: Profit-sharing calculators, Sukuk lifecycle management, and Sharia audit trails.
• Oil & Gas Asset Cloud: IoT-driven predictive maintenance for upstream and downstream operations.

AppExchange: 9,000+ Complementary Apps

From Arabic NLP add-ons to regional payment gateways, AppExchange accelerates time-to-value.